Key Takeaways: 

​

• Behave - Trust is built or eroded in the seemingly smallest of actions and interactions.

• Reliable - If we expect our team members to be reliable, we need to ensure that there is clarity around expectations. Yet it is often assumed our team members just “know.” 

• Authentic – Are your words and actions aligned? If you say you value collaboration, what do your teammates experience?

• Vulnerable – Stand tall at the intersection of fear and courage. Can you say the words, “I don’t know.” “I am sorry.” “I need help.” 

• Empathy – Without empathy, we have our guard up. Do your words foster trust and encourage dialogue or create fear and shut down dialogue?